AV Support Technician (work from home position)

Full Time
Mid Level

Parasol is an emerging provider of 24/7/365 remote support for the custom installation industry and driven by the following core values:

1. We are positive and passionate – we’re solving people’s problems daily

2. We are scrappy and hungry – we’re a start-up and must work hard and smart

3. We are curious and creative – our business is evolving and we need forward-thinkers

4. We are team players – we win and lose as a team

**This is a Remote (work from home) position**

Reporting to the Office Manager the Remote Support Technician will be responsible for answering dealer inquiries through phone, voicemail and email communication.  This role requires someone who is comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivery results. The Remote Support Technician will partner with various departments to establish point of resolution.  The position will require a multitasking, out-of-the-box thinker, efficient and productive go-getter.

Specific Responsibilities

  • Serve as contributing member of a high performance technical support team by supplying our customers with in field product support via phone and email
  • Perform remote troubleshooting and resolution to address various network related issues on client networks
  • Continuously develop and refine the companies back-end software
  • Keep track of current product issues/concerns and communicate with management in weekly meetings
  • Monitor and address any unresolved tickets
  • Contributes content to the tech support knowledge base
  • Awareness of number of calls in queue and assurance that team members are properly responding
  • Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards
  • Facilitate problem solving and collaboration

Required Qualifications

  • High School diploma or equivalent
  • 1+ Years Experience is a must with at least one of these products (Control4, Savant or Elan)
  • 1+ Years Excellent Customer Service Experience
  • 2+ Years as an experienced in the field Technician or service personnel for an audio video integrator
  •  Solid troubleshooting, problem solving and analytical skills  
  • Experience working with technical products (Surveillance, AV, Networking, etc. products)
  • Experience with computer/software/network troubleshooting

Job Type: Full-time and Part-time offered  *Full-time MUST be able to work any day of the week including weekends.

This is a Remote (work from home) position.


  • $2,000 Sign on bonus
  • 401(k)
  • 401(k) matching
  • Health/Dental/Vision/Life insurance
  • Paid time off
  • Overtime
  • and much more


Parasol has a firm commitment to equal employment opportunity and a long-standing policy against discrimination. We seek to recruit, hire, train and promote without regard to race, color, religion, sex, age, national origin, or disability.


Apply for this position

Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 5/31/2023
Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date